IMAP is a way to access email that is kept on a mail server (e.g., Office 365). You manage your mail, mailboxes, and folders on the server, not on your computer. For example, messages stored on an IMAP server can be accessed from a computer at home, a workstation at the office, or a laptop computer while traveling, without the need to transfer. Configuring Your Email Client for Office 365. ITS offers limited support for email clients besides Outlook (Mac/Windows) or OWA to access the Office 365 server. (IMAP) works best when you access mail from more than one computer. IMAP is a way to access email that is kept on a mail server (e.g., Office 365). You manage your mail. The local Outlook 2016 client was also working well after the email migration from internal Exchange to external Office 365 hosted email. One week ago, two of my Mac users could no longer authenticate with their Outlook 2016 client.
This article provides step-by-step instructions on how to activate Office for Mac. If you're running into errors or issues with installing or activating Office on your Mac, see What to try if you can't install or activate Office for Mac instead. If you haven't already, you'll need to redeem and install Office on your PC or Mac before you can activate.
Click the Launchpad icon in the Dock to display all of your apps.
Click any Office app, like Microsoft Word to start the activation process. You may need to scroll down to find it.
The What's New window opens automatically.
Click Get Started > Sign in.
Note: If there is no What's New window, you may need to activate from within the Office app. On the top menu, click Word >Activate Office > Sign in.
Enter the email address associated with Office for Mac and click Next.
Note: This may be the email you used for your Microsoft account or the Office 365 for business account assigned to you by your work or school.
Enter the password associated with the email address you entered, and click Sign in.
Note: This screen may look different depending on your email provider.
The system checks if you have a valid license and then will activate the product.
Important: If you have multiple licenses, please follow the steps in the Activate with multiple licenses section.
You're done! Click Start Using Word, to start using the app.
Tip: To make the Office apps easy to launch, you can add them to the dock.
Common questionsI can't activate and I need help!
How do I activate with multiple licenses?
Rest client for mac download. For Office for Mac, you can have up to 25 licenses associated with the same Microsoft account: only one license for an Office 365 subscription and multiple one-time-use installs of Office for Mac Home and Student or Home and Business.
If you have multiple Mac licenses associated with the same Microsoft account, it's best to start with an Office 365 subscription. A one-time-use license can not be deactivated. If you don’t have an Office 365 subscription, start by using the license at the top of the list and moving your way down.
There isn't a way to track your one-time licenses so we recommend you keep a list as to which license is activated on which device. If you don’t remember which license was used, you'll have to go through a process of elimination to determine which ones you've used so far.
Multiple licenses and key already used error?
If you try to activate a one-time install of Office for Mac and you get the error: Key already used, you will need to select another license to use. Click Cancel and you'll return to the license selection screen.
The license that you tried to use will be grayed out. You can select any other license that hasn't been used.
If you haven't redeemed your product key for Office for Mac, you'll want to do that before trying to activate. Follow these steps:
Step 1: Go to https://www.office.com/setup
Step 2: Sign in with your Microsoft account, or create one if you don't have one (you can create one with any existing email address you already have). Be sure to remember this account so that you can install or reinstall Office later, without a product key.
Step 3: Enter your Office product key, without hyphens.
Step 4: Follow the prompts to finish the redemption process.
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Office for Mac applications provide a native app experience on the macOS platform. Each app is designed to work in a variety of scenarios, including states when no network access is available. When a machine is connected to a network, the applications automatically connect to a series of web-based services to provide enhanced functionality. The following information describes which endpoints and URLs the applications try to reach, and the services provided. This information is useful when troubleshooting network configuration issues and setting policies for network proxy servers. The details in this article are intended to complement the Office 365 URL and address ranges article, which includes endpoints for computers running Microsoft Windows. Unless noted, the information in this article also applies to Office 2019 for Mac and Office 2016 for Mac, which are available as a one-time purchase from a retail store or through a volume licensing agreement.
Most of this article is tables detailing network URLs, type, and description of service or feature provided by that endpoint. Each of the Office apps may differ in its service and endpoint usage. The following apps are defined in the tables below:
The URL type is defined as follows:
Office for Mac default configuration
Installation and updates
The following network endpoints are used to download the Office for Mac installation program from the Microsoft Content Delivery Network (CDN).
First app launch
The following network endpoints are contacted on first launch of an Office app. These endpoints provide enhanced Office functionality for users, and the URLs are contacted regardless of license type (including Volume License installations).
Note
The Office Configuration Service acts as an auto-discovery service for all Microsoft Office clients, not just for Mac. The endpoints returned in the response are semi-static in that change is very infrequent, but still possible.
Sign-in
The following network endpoints are contacted when signing in to cloud-based storage. Depending on your account type, different services may be contacted. For example:
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Note
For subscription-based and retail licenses, signing in both activates the product, and enables access to cloud resources such as OneDrive. For Volume License installations, users are still prompted to sign-in (by default), but that is only required for access to cloud resources, as the product is already activated.
Product activation
The following network endpoints apply to Office 365 Subscription and Retail License activations. Specifically, this does NOT apply to Volume License installations.
What's New content
The following network endpoints apply to Office 365 Subscription only.
Researcher
The following network endpoints apply to Office 365 Subscription only.
Smart Lookup
The following network endpoints apply to both Office 365 Subscription and Retail/Volume License activations.
PowerPoint Designer
The following network endpoints apply to Office 365 Subscription only.
PowerPoint QuickStarter
The following network endpoints apply to Office 365 Subscription only.
Send a Smile/Frown
The following network endpoints apply to both Office 365 Subscription and Retail/Volume License activations.
Contact Support
The following network endpoints apply to both Office 365 Subscription and Retail/Volume License activations.
Save As PDF
The following network endpoints apply to both Office 365 Subscription and Retail/Volume License activations.
Office Apps (aka add-ins)
The following network endpoints apply to both Office 365 Subscription and Retail/Volume License activations when Office App add-ins are trusted.
Safe Links
The following network endpoint applies to all Office applications for Office 365 Subscription only.
Crash reporting
The following network endpoint applies to all Office applications for both Office 365 Subscription and Retail/Volume License activations. When a process unexpectedly crashes, a report is generated and sent to the Watson service.
Options for reducing network requests and traffic
The default configuration of Office for Mac provides the best user experience, both in terms of functionality and keeping the machine up to date. In some scenarios, you may wish to prevent applications from contacting network endpoints. This section discusses options for doing so.
Disabling Cloud Sign-In and Office Add-Ins
Volume License customers may have strict policies about saving documents to cloud-based storage. The following per-application preference can be set to disable MSA/OrgID Sign in, and access to Office Add-ins.
If users try to access the Sign-In function, they will see an error that a network connection is not present. Because this preference also blocks online product activation, it should only be used for Volume License installations. Specifically, using this preference will prevent Office applications from accessing the following endpoints:
To re-establish full functionality for the user, either set the preference to '2' or remove it.
Office 365 Outlook Client Download
Note
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This preference requires Office for Mac build 15.25 [160726] or later.
Telemetry
Office for Mac sends telemetry information back to Microsoft at regular intervals. Data is uploaded to the 'Nexus' endpoint. The telemetry data helps the engineering team assess the health and any unexpected behaviors of each Office app. There are two categories of telemetry:
Microsoft takes your privacy very seriously. You can read about Microsoft's data collection policy at https://privacy.microsoft.com. To prevent applications from sending 'Usage' telemetry, the SendAllTelemetryEnabled preference can be adjusted. The preference is per-application, and can be set via macOS Configuration Profiles, or manually from Terminal:
defaults write com.microsoft.Word SendAllTelemetryEnabled -bool FALSE
defaults write com.microsoft.Excel SendAllTelemetryEnabled -bool FALSE
defaults write com.microsoft.Powerpoint SendAllTelemetryEnabled -bool FALSE
defaults write com.microsoft.Outlook SendAllTelemetryEnabled -bool FALSE
defaults write com.microsoft.onenote.mac SendAllTelemetryEnabled -bool FALSE
defaults write com.microsoft.autoupdate2 SendAllTelemetryEnabled -bool FALSE
defaults write com.microsoft.Office365ServiceV2 SendAllTelemetryEnabled -bool FALSE
Heartbeat telemetry is always sent and cannot be disabled.
Crash reporting
https://intensiverescue.weebly.com/blog/lightest-torrent-client-for-mac. When a fatal application error occurs, the application will unexpectedly terminate and upload a crash report to the 'Watson' service. The crash report consists of a call-stack, which is the list of steps the application was processing leading up to the crash. These steps help the engineering team identify the exact function that failed and why.
In some cases, the contents of a document will cause the application to crash. If the app identifies the document as the cause, it will ask the user if it's okay to also send the document along with the call-stack. Users can make an informed choice to this question. IT administrators may have strict requirements about the transmission of documents and make the decision on behalf of the user to never send documents. The following preference can be set to prevent documents from being sent, and to suppress the prompt to the user:
defaults write com.microsoft.errorreporting IsAttachFilesEnabled -bool FALSE
Note
If SendAllTelemetryEnabled is set to FALSE, all crash reporting for that process is disabled. To enable crash reporting without sending usage telemetry, the following preference can be set:
defaults write com.microsoft.errorreporting IsMerpEnabled -bool TRUE
Updates
Microsoft releases Office for Mac updates at regular intervals (typically once a month). We strongly encourage users and IT administrators to keep machines up to date to ensure the latest security fixes are installed. In cases where IT administrators want to closely control and manage machine updates, the following preference can be set to prevent the AutoUpdate process from automatically detecting and offering product updates:
defaults write com.microsoft.autoupdate2 HowToCheck -string 'Manual'
Blocking Requests with a Firewall/Proxy
If your organization blocks requests to URLs via a firewall or proxy server be sure to configure the URLs listed in this document as either allowed, or block listed with a 40X response (e.g. 403 or 404). A 40X response will allow the Office applications to gracefully accept the inability to access the resource, and will provide a faster user experience, than simply dropping the connection, which in turn will cause the client to retry.
If your proxy server requires authentication, a 407 response will be returned to the client. For the best experience, ensure that you're using Office for Mac builds 15.27 or later, as they include specific fixes for working with NTLM and Kerberos servers.
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