We use to receive complain from user that Skype for Business (Lync) client is not working, sign-in issue, meeting join issue, PSTN calling issue, audio quality issue etc. Because she has the Skype for Business client installed on her computer, the client automatically attempts to join her using the full Skype for Business client, rather than Skype for Business Web App. When you do this, the Skype for Business on Mac client should join the meeting. Or, another member of the Event team can click Invite More People in the Skype for Business meeting, and then select the Skype for Business on Mac user in question.
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Hi Omid,
Do you mean this issue occur when you create a new meeting in Outlook for Mac client? If so, contact the admin in your organization to re-assign the number in admin portal. If the issue persists after that, let us troubleshoot one by one:
1. Share your client version details and OS version details.
2. Does the issue happen to other users in your organization? Please try in windows computer to rule out whether this issue is related to the client.
3. Have you done anything when this issue occurred? When did the issue happen?
4. Try Mac safe mode to rule out other softwares interface.
5. Share a screenshot showing how you create a meeting.
Best Regards,
Vanessa
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Hi Omid,
Please provide information above if you need further assistance.
Best Regards,
Vanessa
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Hi Venessa,
That's right this issue relates to only Mac users and on Outlook client. for Windows everything is good!
Even on Lync server nothing has been changed and I did double check all settings on the server.
I believe Mac client caused this issue!
I've created the meeting with click on Online meeting on outlook.
Thanks,
Omid Rajaee
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Hi Omid,
Thanks for your detailed description. Please let me know your Outlook client version details and update it to the latest version Production version 15.35(0610). I have tested that it works fine. If you need further assistance, please share update at your earliest convenience.
Regards,
Vanessa
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Venessa,
I have the same version 15.35 but still I can see the weird format!!
Thanks,
Omid
https://intensiverescue.weebly.com/blog/lightest-torrent-client-for-mac. Did this solve your problem?
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How To Join A Call Using Skype For Business Mac Client Certificate
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Hi Omid,
Does the issue happen to other users in your organization who also uses Outlook for Mac client? If possible, please try to use your account to log in another Mac client to see if the issue persists. And then, create a new test profile to rule out profile damage. I woule like to know whether you have did anything when this issue occurred? When did the issue happen? It is recommended that unassign this number and re-assign again from Lync server. If you need further assistance, please share update at your earliest convenience.
Regards,
Vanessa
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Dear Venessa,
As I mentioned all Mac users experienced the same issue!!
https://intensiverescue.weebly.com/blog/whats-a-good-torrent-client-for-mac. Re assigned the number could not help because the Windows clients works and the issue is just on Mac users' client!
Even the new update today did not help and our employees are looking for a solution?!
Regards,
Omid Rajaee
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Hi Omid,
I totally understand your experience. It is a little strange and I will try my best to help you in this thread.
I suggest that try the following steps to see if the issue can be fixed:
1. Delete Outlook setting: exit Outlook for Mac> open Terminal> type: defaults delete com.microsoft.Outlook OnlineMeeting> start Outlook for Mac.
2. As I mentioned above, try Mac safe mode to rule out other softwares interface.
Additionally, have you done anything when this issue occurred? When did the issue happen? Meanwhile, I am testing to try reproducing this issue.
Then, share troubleshoot log follow the steps in private message.
1. In Outlook, go to 'Window'> “Sync Errors” > click on the gear on top right > “Turn on logging”2. Restart and reproduce the issue you experience 3. From Finder, under Go menu> Go to Folder ~/Library/Containers/com.microsoft.Outlook/Data/Library/Logs 4. Turn off logging
Regards,
Vanessa
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Hi Omid,
If you need further assistance, please reache me at your earliest eonvenience.
Regards,
Vanessa
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Thank you so much Venessa, Unfortunately the issue still exists.
I was not able to find any log errors on my system!
-Omid R
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Lync client for mac. Thanks for your feedback, it helps us improve the site.
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Problem
Consider the following scenario:
In this situation, the Skype for Business on Mac or Lync for Mac 2011 client does not open successfully.
SolutionFor Skype for Business on Mac
To resolve this issue, refresh your browser. When you do this, the Skype for Business on Mac client should join the meeting.
Or, another member of the Event team can click Invite More People in the Skype for Business meeting, and then select the Skype for Business on Mac user in question.
Note
The Broadcast controls aren't available to Skype for Business on Mac users. Skype Meeting Broadcast controls are available only in the following Windows clients:
For Lync for Mac 2011
Lync for Mac 2011 is not supported for Skype Meeting Broadcast. Clients that use this version of Lync are not able to join as an event team member.
More informationHow To Join A Call Using Skype For Business Mac Client Download
This is a known interoperability issue in Skype Meeting Broadcast and the Skype for Business on Mac client.
For more information about how to join a Skype Meeting Broadcast, go to the following Microsoft Office website:
Instructions On How To Make A Call Using Skype
Still need help? Go to Microsoft Community.
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